NDX Central Designing an Enterprise SaaS ecosystem for aviation operations management
Unifying operational logistics, revenue tracking, and safety compliance into a single cross-platform environment — Web and Mobile.
Lead Product Designer
12 months
Web, Tablet, Mobile (iOS)
Data Viz, Workflow, Design System
01 Context & Problem
Problem: Fragmented operations and revenue leakage
Aviation service providers were running on disconnected systems. Dispatchers tracked activity in paper logs, and ground teams had no access to real-time data.
This led to lost revenue (unlogged services), safety risks, and operational delays that compounded across every shift.
Goal
Design NDX Platform — a product ecosystem that unifies asset tracking, revenue capture, and safety compliance in a single interface across web and mobile.
02 GroundOps
Logistics & Revenue Capture
A dispatcher interface built as a command center. The design prioritizes map-based situational awareness and fast data entry for high-pressure, time-sensitive environments.
Live Asset Tracking
Interactive WebGL map visualization for real-time positioning of aircraft and ground equipment across the airfield.
Request-to-Bill
A single request-to-bill flow ensuring every liter of fuel and every minute of towing is digitally logged and instantly ready for invoicing.
03 Inspections
Digital Audit & Risk Reduction
A mobile-first compliance tool that lets crews run complex safety checks without paper. We focused on large tap targets and high contrast for outdoor use in variable lighting conditions.
Smart Forms
Dynamic logic surfaces only relevant fields per inspection type, reducing cognitive load for crews working under time pressure.
Incident Workflow
Instant defect logging with native camera integration for photo evidence. Data syncs to the central safety dashboard in real time.
04 Design System
To keep consistency across Web (React) and Mobile (Swift and Kotlin), we built a shared modular design system. It unified the experience for three distinct user roles — dispatchers, technicians, and managers — and reduced redundant design and dev work across the platform.
Impact after rollout
Based on team observations in the first six months
Dispatchers reported noticeably shorter turnaround cycles after rollout, based on team estimates during the first operational quarter.
Services that previously went unbilled on paper were consistently captured through the digital request-to-bill flow.
No critical compliance issues were raised during external safety audits in the first six months post-launch.